For cleaning businesses
Membership questions, answered clearly
What membership includes, how trust status works and what TCG can—and cannot—promise.
Membership
Is Accredited a more expensive membership plan?
No. TCG has one commercial membership product with monthly and annual billing choices. Accreditation is earned through controlled criteria and review.
Does paying make my business Verified?
No. Payment provides membership access. Public Verified status also requires approved checks, current evidence, standards acceptance and no applicable restriction.
Can I cancel?
Cancellation and renewal arrangements will follow the published Membership Terms once those terms complete owner and professional legal review.
Verification and status
What information will I need to provide?
The Compliance Centre guides members through the current identity, business and evidence requirements. Exact requirements may depend on the verification process in force.
Can my status change?
Yes. TCG status is live. Expired evidence, an ineligible membership or a safeguard decision can affect public eligibility.
What is the difference between Verified and Accredited?
Verified is the core current trust status. Accredited is an earned progression built on continued eligibility, reputation thresholds, complaint safeguards and controlled approval.
Customers and profiles
Will TCG guarantee me customers?
No. Membership provides infrastructure and an opportunity to be discovered while eligible. TCG does not promise enquiries, rankings, leads or revenue.
What appears on my public profile?
Your business presentation can include services, service areas, approved TCG reviews, profile information and live trust status. You are responsible for keeping business information accurate.
How do reviews work?
Customers submit reviews through a member-specific route. Reviews are moderated before publication and may be withheld or removed under the review policy and safeguards.
Trust marks, support and complaints
Can I use the trust mark anywhere?
Eligible members can access current trust assets. Use remains subject to the applicable membership and brand terms. The live verification record is always authoritative.
How do support and complaints work?
Members can contact TCG through the available support route. Complaints are handled through controlled private operator processes; outcomes and status interactions depend on the facts and applicable policy.
Plans, cost and leaving
What does membership cost?
The current monthly and annual choices are shown on the Join page. Payment setup is not yet connected during private development, so no checkout should be treated as live until launch readiness is confirmed.
Are monthly and annual options available?
The platform is structured for monthly flexibility and an annual option. Both buy the same membership product; neither purchases a higher trust status.
What happens if I leave or membership ends?
When membership is no longer eligible, the live status, directory visibility and availability of current trust assets can change. Final cancellation, renewal and artwork-use wording requires the published Membership Terms and owner/professional legal approval.
Applying and staying current
How long does verification take?
TCG does not promise a fixed processing time. Timing depends on complete information, evidence quality and whether clarification is needed.
What if more information is required or I am not approved?
The controlled review process can request changes or record that requirements have not been met. A paid membership alone cannot override that decision. Final appeals and decision wording belong in the approved Verification Standards and Membership Terms.
Can a new cleaning business apply?
Yes, subject to the same current membership, verification, evidence and standards requirements. Being new does not automatically prevent an application or guarantee approval.
What happens when evidence expires?
Evidence is designed to be renewed. If required evidence is no longer current, live trust and directory eligibility can change until the requirement is satisfied again.
Discovery, reviews and profile control
How can customers find and contact me?
Eligible profiles can appear through area and service searches. Customers can then read the profile and send an enquiry directly to the business through TCG; TCG does not guarantee traffic or enquiries.
Can I choose services and service areas and update them?
Yes. The member-owned profile editor controls the supported service taxonomy, business base, service areas, introduction and business description. Saving content cannot grant trust status.
How do I collect reviews and use the review link or QR?
The Compliance Centre provides the member-specific review route and printable QR option. Customers submit through that route and reviews enter moderation before publication.
What if I believe a review is unfair, and can I respond?
Review concerns should follow TCG’s controlled review and complaints process. Public member replies are not currently implemented, so TCG should not promise that feature. Detailed dispute and removal wording requires the approved Review Policy.
How do reviews affect reputation?
Approved review count and average rating are displayed publicly. Sustained reputation thresholds contribute to eligibility for controlled Accreditation review, but do not guarantee Accreditation.
Can I add images, and what does “Member Since” mean?
The current TCG profile editor does not yet provide a member image gallery, so this is not promised. “Member Since” is derived from the recorded start of the membership relationship; continuity and eligibility are assessed separately.
Trust mark use
Can I use the mark on a website, vehicle or marketing?
Current eligible members can access trust artwork, but specific media, licensing and post-membership use must follow the final brand and Membership Terms. Those rights should receive owner and professional legal review before launch.
Why does the mark show a year, number and QR?
They connect copied artwork back to a dated, identifiable live record. Customers should always check that record because a static logo cannot prove current membership forever.
Ready to understand the membership?
Read the business overview first, then review the membership choices when payment setup is authorised.
Need a human answer first?
Not sure whether TCG membership fits your business?
Ask about membership, verification, profiles, reviews or the trust mark before making a commitment.